Effective Telephone Sales Training Course: Manchester & London

(1 Day Course)

Course Overview

The Effective Telephone Selling course is designed to help Salespeople set up more appointments, generate more leads and make more sales over telephone calls. Our training will help delegates to tackle cold calling more effectively, providing them with up to date skills and knowledge to overcome objections, get through to the Decision Maker and win more business over the telephone.

Who is it for?

  • Internal Salespeople
  • External Salespeople (who make their own appointments or make phone calls)
  • Anyone else supporting the sales team by phone

Learning Outcomes

By the end of this course, delegates will take away a strong understanding of the How to Effectively Sell on the Telephone and with techniques that they can immediately implement including; Call Preparation & Structures, Dealing with Gatekeepers, Tonality and much more.

They will leave fully equipped with the necessary skills to confidently and competently enter into telephone-based sales interactions and be more motivated to exceed their sales targets!

The content of the course

  • Brief Re-Cap of the Core Fundamentals
  • The Mindset Needed to be Successful
  • Close more Sales Using the Right Tonality
  • Defining the Call Structure
  • Pre-Call Preparation & Intelligence Gathering
  • Dealing with Gatekeepers & Understanding Core Objectives
  • Different approaches for Inbound Enquiries Vs Outbound Cold Call
  • Effective Opening Statements
  • Gathering In-Call Intelligence and Identifying Pain Points
  • Selling to your Clients Needs
  • Objection Handling (How to, when to and when not to handle)
  • Closing the call, Gaining Commitment & Next Actions
  • Expanding the Sales Opportunity & Gaining Referrals

Your Trainer

Your course will be delivered by an Approved Sales Trainer, all of whom have many years of Sales, Leadership and Training experience.

The Hamilton Moss Sales System has been carefully developed over a combined period of over 40 years and is based on the real-life experiences of two serial entrepreneurs who have an impressive background in Selling, Training, Sales Leadership and Business Ownership.

Manchester & London Training Venues

Luxury City Centre Hotels